It wasn’t surprising that none of the three insurance companies that manage KanCare met the state’s benchmark for timeliness in processing claims. Soon after the state privatized managing Medicaid last year, providers began complaining about late payments. The problems were so bad that some providers had to hire more staff just to argue with the insurance companies. The delayed payments also created cash-flow problems for many clinics and hospitals. Though the situation has improved, it’s still a concern. From April through June of this year, there were more than 500 grievances filed against the three companies, many involving billing and timeliness.
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