Although this will hardly be news to frequent flyers, a Wichita State University annual survey of airline quality found a continued deterioration of services, with an increasing number of lost bags, overbooked flights and consumer complaints. And the forecast doesn’t look good: “It’s just going to be more frustrating,” said study co-author Dean Headley of WSU.
It’s worth noting, though, that AirTran Airways, which operates at Mid-Continent Airport, scored tops in baggage-handling and came in second in on-time arrivals and departures.
Meanwhile, Congress heard testimony last week from a Federal Aviation Administration whistleblower who revealed the agency’s shockingly lax oversight of safety inspection standards that allowed planes with cracks in the fuselage to continue flying.
Train travel is looking better all the time.
3 Comments
Still wondering how a service industry that can’t consider its customer’s service needs as well as they like can possibly stay in business. Are things upside down, or what?
“Oil prices have forced them to say, ‘We can’t consider the customer as much as we’d really like because we have to stay in business,’ he said.”
http://www.kansas.com/news/story/364877.html
But as Paul would note, “the prices are cheap.’ I really resent paying for stuff I don’t get, however.
If there were regulations that they got you where they said they would get you, WHEN they said they’d get you there, OR they’d owe you a 100% refund, I bet those jerks could figure out a way to get you there as they contracted that they would.
It is time to consider building a high speed rail system in this country.
Way past time, maybe.