“Most everything is in place,” says director of operations Chris Stong. “We’re hoping to roll this out before Thanksgiving,”
He says there have been a number of tests to see how the plan might work.
First, he and his family ordered other frozen shipped food, such as Omaha Steaks and Chicago deep-dish pizza.
“We were just trying to see how others did it,” Stong says. “We’ve just never had the ability to do it.”
The chain settled on some Styrofoam containers that fit in a box with dry ice, which led to the next test. How do the frozen patties hold up in shipping?
“It seems to work pretty well,” Stong says.
He says the idea for shipping came from customers, who for years have been calling to order frozen patties.
“After several years, we finally go the hint: Hey, people like this.”
So the chain complied.
“All the stores keep a couple dozen available for anybody to come in and buy,” Stong says.