Via Christi Health delays bills following records conversion

WICHITA — Most people don’t complain too much if bills come late – or perhaps not at all – but some Via Christi Health patients have been wondering about their lack of bills this summer.

On June 1, Via Christi converted financial and medical records for 22 clinics and all its hospitals to a new system.

Part of this process included the laborious task of making sure all the statements that followed would be accurate before they went out.

“We pretty much planned to have a delay in our statements going out,” says Lisa Carruthers, senior administrator for revenue cycle.

“We thought that it might be … eight to 12 weeks.”

Turns out, that’s about what it will be. The first statements should be mailed in about two weeks.

“None of this delay is being counted against any of our patients,” Carruthers says. “Most of them, it gives them that much more time to pay their portion.”

She says there have been a few questions, mostly out of curiosity. Also, a few patients wanted to make sure they hadn’t somehow missed the bills, Carruthers says.

“I can’t say I’ve heard of anybody who was overly concerned about it.”