Daily Archives: Jan. 17, 2013

You don’t say

“I admit I’m on a one-woman crusade about it.”

Professional Engineering Consultants communications specialist Denice Bruce, speaking at the Women in Aviation lunch, on outlawing PowerPoint presentations

Crestview Marine closes, building sells

WICHITA — Almost three decades after opening, Crestview Marine near Central and Greenwich has closed.

“My decision to do this is completely economy driven,” says owner Kelly Miller.

Miller opened the business with his father, Homer, in 1987. When his father died in 1998, Miller bought the business.

“It’s been a fun business,” he says of selling and servicing boats.

When the economy crashed, though, so did his business.

“This industry took a pretty hard hit for the past five years,” Miller says. “It just became obvious it was time for something else.”

He says he concentrated on closing with dignity “if there’s any such thing.”

“It’s hard,” Miller says. “It’s what I’ve done for a very long time.”

McCurdy Auction will auction the contents of the building Feb. 21.

“Everything’s going to be sold down to the walls,” Miller says. He says that includes “26 years of accumulation.”

There are new owners of the 5,500-square-foot building, which sits on 1.34 acres at 11018 E. Central. They prefer to remain anonymous.

Patrick Ahern of NAI Martens and Grant Tidemann and Terry Rupp of J.P. Weigand & Sons handled the deal.

Andy Boyd of Walter Morris Cos. is seeking a tenant for the space.

Miller isn’t sure what he’ll do next. He says he didn’t allow himself to think about that while still operating Crestview.

“Once you do, you give up,” he says.

“I’m confident that tomorrow will have some opportunities that will give me something to do. … Tomorrow could be the best thing that ever happened.”

Hotel at WaterWalk ranked No. 11 on TripAdvisor for best service nationally

UPDATED — The Hotel at WaterWalk has had bragging rights for its ranking on TripAdvisor.com for almost the entire time it’s been open, but now it has something new to boast about.

TripAdvisor has ranked it No. 11 in the country for best service at a hotel.

“Our service here is extraordinary,” says Steve Butcher of Consolidated Holdings. “The staff truly cares about taking care of the guests.”

They also care about TripAdvisor, he says.

“It’s real life. It’s what people say about you.”

He says employees check the site daily to see what customers have posted in reviews about the hotel.

“It’s something they believe in and love.”

The hotel, which is at 711 S. Main St., converted to the Hotel at WaterWalk almost two years ago. Butcher says more than a year ago, it became the No. 1-ranked Wichita hotel in customer reviews on TripAdvisor.

Customer service is something most of the reviewers note.

“They even scraped the ice off our windshields in the morning after it snowed,” one reviewer wrote.

Another wrote, “The staff allowed my 3 kids to swim after the 10:00 closing which was much needed after our 6 hour drive.”

Another reviewer, who came to Wichita for an adoption, commended one employee by writing, “Upon our arrival, we noticed not only the promised bassinet, but Christine had stocked our room with diapers, wipes, onesies, washcloths, receiving blankets, and baby toiletries.”

Butcher says good service starts with the hotel treating employees well.

“The biggest thing is taking care of the employees, and they take care of the guests,” he says. “It’s just one big circle.”