“It was a great option for having space to grow from a call center standpoint,” says Bill Baker, Speedy Cash’s chief marketing officer.
“We’ve been growing … really steadily the last number of years.”
Previously, the company’s call center had been at its corporate headquarters at 3527 N. Ridge Road. This month, it moved to the former KGB space.
“There’s a lot of room to continue growing,” Baker says. “It supports both our domestic and international operations.”
Speedy Cash has 311 locations in the United States, the United Kingdom and Canada. It has Internet lending services in 22 states and the United Kingdom and is working on Canada.
Internet sales are a big part of the company’s growth, but Baker says, “We’ve continued to add more store locations and plan to continue to do so.”
Speedy Cash is leasing part of the 40,000-square-foot building. Baker says it’s hard to say how much space the company currently is taking. In addition to the call center space, it has other rooms as well, including space for training. Baker says approximately 200 employees work there.
“It’s a nice work environment for a contact center,” he says. “We felt like that sort of fit with our corporate philosophy … of treating customers right and treating our people right.”
Baker says Speedy Cash has a reputation of providing the best customer service, and this expansion is part of that.
“We want to be able to make sure we continue to scale with the growth.”