If you call your lawmaker today to talk about the state’s spending issues, it’s possible you’ll hear some of the following phrases.
Legislative leaders sent the instructions out to all lawmakers’ secretaries with suggestion on handling calls.
Below are the recommended talking points, including pointers for handling the more disgruntled callers.
“Thank you for taking the time to call. We know people are worried and upset. Senator _____ will continue to work with legislative leadership and the administration to make sure the State meets all of its obligations, including state payroll and clearing the way for state tax refunds, meeting the full statutory requirements.”
“Would you care to leave your name and number or email address?”
“Thank you for caring enough to call.”
“Keep in mind that we are all state employees, too. It is in all of our best interests to work together to resolve these issues in a manner that meets the requirements of state statute.”
“I understand you are concerned, and I’m happy to take a message for the Senator, but I must ask you to refrain from swearing at (or threatening) me. Now, let me start by getting your name_____________.”
If a caller won’t give you a name, tell them you cannot take anonymous messages, but thank you for calling.
If you are threatened, note the specific time & caller ID if possible, so that can be traced if necessary.