Welcome to our new Web site

On Friday afternoon, we launched our redesigned home page at Kansas.com. We think you’ll find it easier to find the stories you’re looking for, and the site more organized. Congratulations and many thanks to our site programmer, Katie Lohrenz, for a great deal of hard work to make our news site easier to use.

Here’s a note posted Friday by Nick Jungman, our deputy editor for interactive:

You might have noticed that we’ve changed a few things on the Kansas.com home page.

We’ve been working for weeks to develop a new home page for the site that is cleaner and more organized. The often chaotic jumble of information we used to have on the home page has given way to a categorized, calmer design. We think it’s a vast improvement.

But we know changes like this can be disorienting for our readers. We’ll certainly be making changes in the coming days based on your feedback, as well as extending some of these changes to other pages of the site. If you’re having trouble finding anything, or have any suggestions you’d like us to consider, please pass them along. You can e-mail us at webmaster@wichitaeagle.com or sound off in the comments below.

TV section listings will improve

Many thanks to the readers who sent me some detailed examples of erroneous listings in our TV guide section the past month or so. With your help, we’ve been able to work with the company that provides our listings, Tribune Media Services, to make changes that should significantly improve the accuracy of listings each week.

TMS was able to track specific examples of incorrect listings, finding that in each case, the networks in question had changed their programming plans after we went to press with our TV section. Sometimes, the programming changed within hours of our printing.

Like most newspapers, we print the TV section well in advance of the day you receive it. TMS sends us a feed of the listings at a specified time each week to fit our printing schedule, and we discovered that significant changes were being made to programming after we printed the section. We can’t eliminate that completely — we need to print the section ahead of time to make room on the press for live news sections, and TV networks are always free to change their programming up to the last minute.

But the Eagle’s production director, Cindy Trenary, was able to shift printing schedules to nearly cut in half the advance time we need for printing the TV section. So beginning with the section you’ll receive on June 21, you’ll be getting more current listings that will capture many more of the programming changes that get made during the week.

We appreciate readers’ help in resolving these issues. Happy TV-watching.

Tip on Tiller shooting came from an Eagle editor

One of the most common questions news staff members are asked about a major news story is, “How did you hear about it?”

On most crime stories, the answer is the police scanner, or a police report.

We learned through unusual means last Sunday that George Tiller had been shot, and I think it’s right to disclose to our readers how that happened.

For more than 10 years, Assistant Metro Editor Marcia Werts and her family have attended Reformation Lutheran Church. She was arriving at church Sunday shortly after the shooting occurred, and her husband and daughter were inside the church. She phoned Deputy Editor Tom Shine to alert him to the developing story. Marcia was understandably shaken by what happened at the church that day, and we did not ask her to take part in news coverage, though she did stay in touch with other Eagle editors through the day. Other media organizations also were arriving at the church about the time Marcia arrived, presumably after hearing of a shooting on the police scanner.

It’s rare that one of our staff members is so closely connected to a developing news story. Many people have asked how The Eagle confirmed the news of George Tiller’s death so quickly that morning, and I want to be open with our readers on the circumstances of how this happened.

Everyone has a right to open records

A reader left a voice mail for me late last week, asking me to share some thoughts on a project by the Flint Hills Center for Public Policy that sought property tax records from 105 Kansas counties. The gist of the message was that the organization didn’t really have a right to the records — or was doing something wrong by “raising a stink” at being denied records — because it is not a news organization, but is a think tank that supports a specific point of view.

My reaction: Good for FHC. Doesn’t matter who you are or why you want public records. They’re public. Period. That’s why agencies aren’t legally allowed to ask who you are or why you want records (though state law doesn’t stop some from asking anyway). Public records belong to the people, regardless of the purpose for which they’re sought.

One of the most common — and ill-informed — arguments made for denying disclosure of records to a media organization is that “you don’t represent the public, you just represent yourself.” Most individuals don’t know where to go to obtain information, how to ask for it, how to argue for it when it’s denied, or what the law requires of public agencies. If records are illegally withheld, few people have the resources to legally compel an agency to comply with the law.

If individual citizens, bloggers, other media outlets or non-profit organizations such as the Flint Hills Center are willing to invest the time and resources to support open government in Kansas, I support their efforts.

Flurry of questions after Medallion Hunt

I’ve fallen behind in responding to a collection of questions/comments about The Eagle Medallion Hunt, which ended May 15 at the Riverfest Block Party with James Cline winning the grand prize Suzuki car.

We got a great amount of positive feedback. With some exceptions, the biggest complaints seemed to come from people who didn’t guess the right answer or, who didn’t participate but wanted to complain about the contest anyway.  Some questions came up repeatedly:

Why can’t you just go back to the old way, with a physical medallion hidden?

At this point, we have no plans to do this. The contest was discontinued in this form in 2000 because, despite repeated pleadings and admonitions, some hunt participants continued to damage public and private property. This happened repeatedly, and we’re not willing to create that possibility again.

Some people misunderstood the concept of this year’s “virtual” hunt and thought all clues could be solved via computer. That wasn’t the case. We tried to create a few clues that required people to know or learn about Wichita and its history. That’s why I loved getting emails or comments from people who participated with their whole families, and some folks — even some who guessed incorrectly — said they learned things they didn’t know about the city and had fun doing it.

I understand that no form of a contest will make everyone happy. Somebody will grumble no matter what the format or the rules. So we try to solve the biggest problems by the way we structure the contest.

What did you think of the outcome? Did the contest go the way the Eagle wanted?

We were very pleased. With a new format, we didn’t know what to expect — how many entries, how many correct answers, etc. We know there’s no way to run a contest like this and not generate complaints about the rules and the outcome. But I was very happy to get so many positive comments from people who enjoyed playing. There were no major glitches, and we got plenty of feedback to consider if we continue the contest next year. I appreciated the time people took to email, call or talk to me in person about how they thought the hunt worked.

Will you continue the hunt next year?

It’s too early to make that decision, but we were happy with the way the hunt went, and that would be a major factor.

Who wrote the clues?

Some people asked because they wanted to offer compliments, others were looking for the right people to throw things at. I don’t want to be more specific than this: Eagle staff members determined the “virtual” hiding place and wrote and edited the clues.

Why didn’t the contest end on the first correct answer?

The previous format of the contest — with an actual medallion physically hidden — had to end when the medallion was located. That might (and did, sometimes) happen two or three days into the contest. This year, the grand prize was four times the value of previous prizes, and we wanted to give more people an opportunity to participate — to let all of the clues run their course.

We added incentives for the first people who guessed correctly. The first person who submitted the right answer, for example, won a 32-inch LCD TV, plus got 10 extra entries in the drawing for the car. That meant that she had 11 of 175 entries in the drawing. Those are pretty good odds for a grand prize of that size. I understand the argument of folks who thought the contest should end after one correct guess. But we think the benefit of letting more people participate through the duration of the contest is very fair, especially since there’s also a premium for being first.

I’m suspicious about groups of winning entries from people with the same last name. That doesn’t seem fair.

We did see several cases in which more than one person from a family entered. In most cases, I think that’s fair. For example, when a family participated together in solving the clues, it seems reasonable that they should each be able to enter a guess. I realize some people disagree and think a team should only be allowed one guess.

In a couple of cases, though, family members with out-of-state addresses entered guesses identical to local participants with the same last name. It’s possible those entries were not from people who participated in the hunt. But at least one person commented that his or her family member moved out of town, and still participated long-distance. Admittedly, it would be very difficult to determine whether multiple last names are all legitimate participants. We initially considered limiting the contest to Kansas residents this year but chose not to. That’s something worth looking at again in the future. But the idea has been to open the contest to more people, not to exclude.

Why did we only get to submit one guess?

We wanted to make the contest more challenging by adding an element of risk/reward. If people could guess over and over, there’s really no strategy involved. Think about Jeopardy — if you buzz in and don’t have the right answer, you lost your shot. You don’t get to keep buzzing in with more guesses. We wanted people to weigh the benefit of being first vs. the risk of being incorrect.

Why wouldn’t you tell me if my answer was right when I submitted it?

Because we didn’t want to see the confirmed correct answer on Twitter, Facebook, MySpace, etc., while the contest was continuing.

How many people submitted correct answers?

157. There were 777 entries submitted.

Did the Riverfest staff approve the clues and hiding spot?

No, only Eagle staff members (four of us) knew the location. Riverfest people helped us with contest logistics and arrangements for the car drawing at the Block Party. They were a great help, but did not administer the contest. On a side note: I don’t know the festival staff members we worked with always seemed so relaxed (and organized). The amount of detail they handle in coordinating the festival was frightening.

Thanks to everyone for comments and feedback. It’s been terrific to hear such positive responses from people who enjoyed playing and were glad to see the Medallion Hunt return.

Issues with TV section listings

One of the somewhat frustrating problems we wrestle with is accuracy of the listings in our Sunday TV section. We get complaints from time to time that the listings are incorrect, but we’ve had some problems pinpointing specific errors. Often the issues are about general inaccuracies, not specific channels, dates and times that we can point to with the company that provides the listings to us.

Recently, though, several helpful readers have logged specific issues that we’ve been able to pass along to the company that we purchase the listings from. They’re looking into the issues, and we expect the result to be improvement in the accuracy of the TV book.

In the meantime, if you notice a day when a TV listing is wrong, drop me a note at editorsdesk@wichitaeagle.com. It’s a big help to us to be able to point to specific dates, times and channels in our efforts to improve service.

Calling Ms. McLeod (or trying to, anyway)

I got a voice mail message from a reader who identified herself only as “McLeod” and asked for an editor to call her back. Problem is, the phone connection wasn’t very good, and I couldn’t correctly decipher the phone number to call back. If you are Ms. McLeod with a Cokie Roberts question — please drop me a note with your phone number at schisenhall@wichitaeagle.com. Sorry for the technology mishap.

Weigh in on the weather page

In the next few weeks, we’ll be working on updating our print edition’s weather page. Designer Mike Sullivan has done a great job so far on a preliminary prototype to improve our graphics and make information as useful as possible. To help us with a facelift for the page, we want to hear from you.

I recognize that some readers prefer to get weather information elsewhere. This post is directed to the people who like to spend some time with the printed weather page and have favorite features on the current page, or ideas for weather content they’d like to see. Some questions that would be helpful to us: Do you spend much time looking at the list of temperatures/forecasts for other cities? Is a seven-day local forecast useful, or, given the mercurial nature of Kansas weather, would a five-day forecast be most helpful? Are air-quality indexes useful?

If you have any feedback to offer, post a comment here on the blog or drop us an email at editorsdesk@wichitaeagle.com. Thanks for your time.

Where do you get news?

Interesting draft report out today from the Knight Commission on the Information Needs of Communities in a Democracy — the preliminary findings of the commission’s work since last June to gather opinion and fact about the information communities and citizens need to function, and how well those needs are being met.

Through May 8, the commission, in partnership with PBS, is seeking public comment on the draft report and taking questions for the commission’s co-chair.

The most common question I get these days is about what the future holds for all news media, including print newspapers. The commission’s report builds from a broad definition of “news” and should be an interesting read both for those who greatly fear the death of traditional news outlets and those who are eagerly anticipating such a moment.

Some changes coming in print edition

In the coming days you’ll see some changes in the newspaper that I want to explain to you, as well as give you background on some changes we’ve made in the past couple of weeks.

Beginning this week, the Monday and Tuesday newspapers will have a new configuration, with an A and B section.

Section A will have local and national news, features, opinion and obituaries both days. Section B will have sports news, comics and classified advertising. On Tuesdays, it will include the business pages.

These changes will allow us to run fewer press units on those days.

Media companies of many types, including newspapers, are faced with the most difficult economic climate we’ve ever encountered. Decisions such as these section changes help us reduce expenses, just as many other businesses are finding necessary.

In addition, we are discontinuing the Neighbors page that was published on Tuesdays.

Also, several readers have asked why we stopped publishing the news summary on Page 2A.

We’ve heard consistent feedback from readers that they didn’t use the news summary and would prefer that we use that space for other news stories. It’s good to hear that some readers found it useful, but it seems clear that the majority of readers prefer more stories to the summary.

You may also have noticed that we’ve reduced our Travel page space and shifted the focus of that space to travel tips and information. In place of a longer feature story that previously anchored the page, we’ve continued Arthur Frommer’s column and added Christopher Elliott’s Travel Troubleshooter column. We’ve also added Rick Steves’ European travel column at www.kansas.com/travel.

We’re also very happy to have Richard Crowson’ s cartoons back in The Eagle. You’ll find them on Sunday Opinion pages.

You may have seen Opinion Page Editor Phillip Brownlee’s note last week that Doonesbury and Mallard Fillmore are no longer in the paper because we’re publishing a single Opinion page, except for Sunday. Several readers have asked us to pick up Doonesbury on the regular comics pages.

We’re open to considering this, but want to hear your feedback. In the past, readers complained about Doonesbury being on the comics pages because of its political content.

I know some of these changes have removed features you will miss, but I hope we’ve also added some that you will enjoy. We appreciate your understanding as we make changes necessary to adapt to difficult economic times.

If you have comments or suggestions, give us a call at 268-6222.