Category Archives: People

Magazines struggling at the newsstand

I’ve written here many times about the challenging environment these days in the media industry – an era when changing reader habits are creating upheaval in media use, and every media company is working to adapt.

Because we’re a newspaper, we tend to be myopically focused on newspapers when we talk about this in the newsroom. But it’s interesting to look at the impact of changing media habits elsewhere, too. Women’s Wear Daily has an interesting piece today looking at first-half newsstand sales for major magazines. It’s an interesting chart and analysis.

What’s new on the complaint desk today

Three readers called or emailed today to take issue with the Wednesday “Meaning of Lila” comic strip in which the Boyd character is referred to as gay by another man. One reader termed this “sickening,” and another cited it as an example of The Eagle “sanctioning this social conditioning.”

I’m not a regular reader of the Lila comic, but I do read it occasionally. What’s clear in the trio of complaints today is these are not regular Lila readers either – past Lila comic strips have made clear that Lila’s friend Boyd was gay, so these are obviously readers who stumbled into this comic strip Wednesday, or who had someone point it out to them.

One challenge of newspaper comics pages is offering comics that appeal to a wide range of readers. Newspapers have worked over the years to find new comics that will interest younger readers who don’t see some older comics as representative of their lives.

In publishing the Lila strip, the newspaper isn’t making a social commentary on what anyone “should” do, contrary to one reader’s assertion. It’s simply acknowledging that for a great many readers, this reflects the reality of the friendships in their lives.

You can read the writer of the Lila comic discussing his viewpoint at the Pittsburgh Post-Gazette’s letters page from June.

Also in the Inbox today is a new one in my 23 years of newspaper work. I have a letter and clipping sent to me from a reader complaining that there’s less in the paper these days. The example she mailed that upset her is a day when we had only a handful of obituaries in the paper, and she apparently wanted more.

All I can say is that there’s only so far I can go to make readers happy. I’ll have to stop short of making new obituaries.

Some thoughts on Gene Stephenson coverage

A reader (and former Eagle reporter) wrote yesterday asking me to discuss why, in her view, we did not thoroughly cover the stalking allegations against Wichita State baseball coach Gene Stephenson and why the coverage ran in a non-sports section. Her feeling was that media in town ignored or “glossed-over” the story and she wanted to know more about the case.

One thing we can agree on is that we’d like to know more, also.  The reason The Eagle has consistently fought to open court proceedings and records is that we believe there is an inherent public interest in an open and transparent legal system. In this case, however, the lawsuit against Stephenson was ended with a confidential out-of-court settlement, and neither party has agreed to talk to us. I understand why that may frustrate readers who want to know whether the allegations against Stephenson had any basis, or whether the accusations were false.

As our Opinion page staff noted today, accountability is particularly important in this case because Stephenson is a very public figure representing a taxpayer-funded institution.

We would love to have more information to publish, too. But I disagree that this equates to The Eagle treating Stephenson with kid gloves, as this reader believes. In fact, the day we learned of the lawsuit against Stephenson, we published a front-page story on the allegations. Readers sometimes assume that sports writers, who often have less-formal relationships with their sources (teams and coaches) then news beat writers, seek to “cover up” for coaches and players in trouble. No doubt that occasionally happens, but it’s not the norm.

We assigned the Stephenson story to a metro desk reporter who had never met Stephenson and doesn’t recall ever even attending a WSU baseball game. There is no favoritism at play.

After that initial front-page story, we published a second front-page “follow-up” story on the lawsuit. We also published a few small updates when the court case was postponed. The story on the out-of-court settlement ran in the Local & State section.

I agree it’s a judgment call on whether to publish that story there, on 1A, or in Sports. With no details on the settlement available, it didn’t meet our requirement for a front-page story. We published it in the Local section because Stephenson is a more widely known public figure in Wichita and that section has a larger readership than the Sports section. Generally if a sports figure is known only to sports readers, we would run that story in the Sports section. In our view, Stephenson merited a story position to a more broad audience.

A tip of the fedora to the newspaperman

I recently spent a week with Steve Smith and 10 other editors and their top Web editors at a Knight Digital Media Center conference in L.A., focused on the digital future of the news industry. Steve is a former managing editor of The Eagle, now executive editor of the Spokesman-Review in Spokane.

As soon as I read Steve’s recent late-night blog post waxing nostalgic for the dying breed of hard-bitten newsman, I knew his post would draw some predictable criticism. Yes, those good old days tended to shut out anyone who wasn’t a good old boy, and the arrogance that has been an albatross for the news industry grew deep roots through that era. Some of the posted responses are the typical, “this is exactly what’s wrong with your business.”

I read Steve’s post as a harmless piece of end-of-the-day whimsy. Much of the good old days weren’t all that good. But Steve touched on something that another former Eagle managing editor, Theresa Johnson, and I talked about occasionally. Newspapers don’t really have many odd characters anymore (some of you who’ve been to the newsroom might dispute that). At least, they don’t make up the critical mass of the staff. Steve’s post reminded me of a story that a colleague from a small newspaper in North Carolina once told me, about an angry city editor who threw half of a wax-paper-wrapped sandwich at a reporter. The sub sandwich hit the reporter in the head, and then everyone went back to their business.

I enjoyed reading Steve’s post, but I don’t feel all that nostalgic about many parts of the good old days. Like any industry, changing times mean letting go of some parts of what we were — the hardest pieces are the ones that disappoint readers. We tend to think the news business is a little different in the changes to its culture and character, but as I look across the downtown skyline on a Friday night, I’m thinking the stories would be just as colorful in all those buildings emptied out for the weekend.

A reminder on our comment policies

Here’s a reminder of our terms of use for Kansas.com message and comment boards. As I’ve explained here in the past, we don’t routinely monitor user comments, but when an offending comment is flagged to our attention, we’ll remove it if it violates the terms of use. The most common reason comments are removed is if they are defamatory or abusive.

While that occasionally sets a comment poster into a rant about censorship, we want this web site to be about civil, constructive and meaningful conversation. No one has a given right to use this site to post comments that are offensive.  The Web is wide open for you to create your own site if that’s the conversation you want to have.

If you’re a site user who is bugged by comments that you find off-topic or offensive, please don’t hesitate to flag them for review. We’ll be glad to do that to keep these pages open for civil communication.

Are the right people giving up golf?

News reports in recent months indicate that across the nation, numbers of golfers are declining as people give up the game because they lack time to play. Here’s hoping that the people who are quitting are the ones who keep spitting sunflower seed shells on the greens.

Who doesn’t know Sebelius is a Democrat?

A reader took us to task for recent story headlined, “Governor Warns of Revenue Shortfall.” In the fourth paragraph, reporter David Klepper attributes a quotation from Kathleen Sebelius this way: “said Sebelius, a Democrat.” The reader, another David, wonders why we had to refer to her party, and what implication we were trying to make – that if the governor were a Republican, there would be no revenue shortfall?

Sometimes, a Democrat is just a Democrat. The reference to the governor’s party wasn’t meant as an implication of anything other than identifying her political party. One thing to keep in mind as Sebelius’ name floats as a potential vice president candidate – stories about her are being read online across the country as people seek to learn more about her. Such seemingly minor details help readers less familiar with Kansas politics. So the party affiliation – while extraneous to some – can aid clarity for thousands of other readers.

One new American’s thoughts on America

Check out this terrific column by Adrian Pratt, publisher of the Centre Daily Times in State College, Pa. The CDT is a sister paper of ours, also owned by McClatchy. Adrian’s column about being sworn in as a U.S. citizen last week is beautifully written.

Update on changes to stock listings

A week after we eliminated most of our printed stock listings, phone calls are slowing down. We’ve taken a little under 200 phone calls or emails. Five years ago, when we reduced our stock listings to a single page, we took 1,500 phone calls.

The decrease in calls from angry readers is open to interpretation, but one probable explanation is that a dominant majority of our readers access stocks information on the Web, from Kansas.com or one of dozens of other sites that offer up-to-the-minute quotes.

I do understand why those 200 readers are angry. A reader named Melinda left me a voice mail asking me to share the numbers of complaints and subscription cancellations we’ve had. She’s furious that we dropped the listings, and hopes other stock-users have joined her in protest. I’ve had the same feeling toward companies I’m angry at – and I’ve hoped that thousands of people joined me in protesting a decision I didn’t like about rates, service or products.

In this case, though, we’ve had one subscription cancellation. A caveat: Unless a reader specifies that he/she is canceling because of stock listings, I wouldn’t be able to pinpoint a cancellation to the stocks decision. However, so far, we’ve seen no spike in general cancellations.

None of that means we don’t care that we’ve upset readers. We do. I recognize that some of our readers don’t have computers, or don’t want to be tied to them for news. Because we serve tens of thousands of readers each day, we have to focus our available space on features that are of use and interest to the widest range of readers. I know that explanation doesn’t hold much water when you’re angry or your routine has been upended – and I’ve been on the other side of unpopular decisions as a consumer. Our hope is that readers find much more value than stock listings to bring them back to the printed paper each morning.

Reader feedback: Direct email vs. posted comments

Alan, I’ve never done a formal count of phone calls/emails I get compared to comments posted on the board. A rough guess is that at least 90% to 95% come to me directly. Increasingly, those people explain that they didn’t want to post publicly. Also, I often address questions here that I get in person at community events.

I understand their point and yours about subjecting yourself to abuse by rude posters. On the other hand, when you post publicly, everyone gets the benefit of reading all of your comments. I suppose it’s a plus that more people use their real name when they email or call, and they probably wouldn’t in a posted comment. So in that regard, it’s a more personal connection for me to get direct contact vs. a post.

But posted comments allow for a multi-directional conversation. If you do post, and you feel like someone attacks you personally, flag that post and we’ll review it.