A few weeks ago we made a few changes in the print edition of the paper, and a couple readers have asked about the feedback we heard. I’d estimate we got about 200 phone calls or emails, possibly fewer.
About half were unhappy that we had dropped the index to the obituaries on Page 2 of the Local & State section. We quickly reinstated the index when we realized so many people were using it.
The next most common complaint was some light printing for several days. No, it wasn’t an unusual cost-cutting measure or an eye test. We were bringing a part of the press online that hadn’t been used, and it wasn’t inking properly. The problem should be fixed.
Otherwise, (and I’m generalizing here) our younger readers typically liked the new 5-Minute Eagle on Page 2A and older readers don’t, and a few folks are unhappy that our tabloid-size sections aren’t folded precisely evenly. That’s not an accident — for technical reasons, our press needs to have one side slightly longer than the other.
And few readers commented much on the overall size change of the paper. About two dozen said they liked it, and three people didn’t care for the one-inch narrower paper.
Thank you to everyone who took time to drop us a note or to call.