It happens more often than not anymore. You pick up the phone to call a business. Almost any business. There’s a flat monotone on the other end.
“Who? He’s not here.”
“Well, do you expect him back today.”
“I don’t know.”
“Can I leave a message?
“What is it?”
“Well, can I have his voice mail?”
“I suppose.”
We laugh sometimes at the Eagleland Businessplex about the opposite – the bright voice proclaiming that “It’s a great day at Willie’s Widget World.”
But with the death of customer service apparently at hand, those bright voices become less funny. And fewer.
I give it six months until “What do you want?” becomes the standard receptionist’s line in Wichita.
6 Comments
This is being made worse by ill-advised ‘improvements’ and ‘quality control’ in customer service that relies too much on scripts. “I’ll be happy to help you with that” and “Thank you for calling” all delivered in a dead monotone accomplish nothing. Free the reps to do their job using their own words and phrases and they will do a better job.
bth… couldn’t agree more. Companies think they can fix it with the McDonald’s approach… One polite greeting, four canned sentences, and a fake smile all on a sesame seed bun.
It just ain’t so!
I fear that customer service is on life support.
With the poor attitude of the general public I do not customer service reps. for being surly with callers.
People are nuts.
lEZzLv I want to say – thank you for this!
all good things
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