At the risk of self-promotion, there was a piece in Sunday’s Eagle business section that I found especially interesting, as someone who’s weighing the future of remaining with Cox or making a switch to a less-pricey provider of bundled communication services.
I don’t live in an AT&T U-Verse area, so my choice is a little more complicated – and complicated even more by some things I really like about Cox: Customer service and high quality HD programming top that list.
But, Cox is pricey in an era when no one’s got extra dollars to devote to a unilateral bill hike. And our relationship has had some bumps: an unusable computer safety software package that brought my state-of-the-art laptop to its knees, the company’s inability to get me into an HD box that works for more than 24 hours without being rebooted.
Plus, I’m a sports viewer. Satellite and U-Verse have an unmatched selection of sports channels to watch that Cox hasn’t matched to date.
I’d rather not switch, frankly, because customer service on satellite is reportedly not very good. On-the-spot troubleshooting is Cox’ strongest feature, in my opinion. But it’s a change I’ll take a close look at if 2009 continues to pinch my budget.
Let’s talk about the options. Where is the battle for communication marketshare headed?