WSU’s Dean Headley to talk about airline quality ratings

Every year, Wichita State University associate professor Dean Headley co-authors the annual Airline Quality Rating report, ranking the nation’s largest airlines.

The report, in its 24th year, measures the performance of U.S. airlines as it relates to customer complaints, denied boardings, mishandled bags and on-time arrivals.

Headley, a native of Kansas, will speak about the ratings and ho the report was developed  at the Wichita Aero Club luncheon on Wednesday.

The latest rating was released Monday.

Headley received his undergraduate degree in business from Emporia State University. He also has a masters’ of public health from the University of Oklahoma, a master’s of business administration from WSU and a Ph.D from Oklahoma State.

He teaches undergraduate and graduate courses in marketing research and services marketing at WSU.

The luncheon will be held at 11:45 a.m. at the Doubletree Hilton Wichita Airport.

The cost is $30 for members and $40 for nonmembers.